Hanye Steel Co., Ltd. (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and share information when you use our services, including our website at hanyemetal.com.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our services immediately.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our products, when you participate in activities on the Website, or otherwise when you contact us.

A. Information You Provide Voluntarily

The personal information we collect depends on the context of your interactions, but typically includes:

  • Contact Data: Names, email addresses, phone numbers, and mailing addresses.
  • Inquiry Data: Information you provide in message fields or inquiry forms regarding product specifications or project needs.

B. Information Collected Automatically

When you visit our Website, we automatically collect certain technical information that does not reveal your specific identity. This includes:

  • Device and Usage Data: IP address, browser type, device characteristics, operating system, language preferences, referring URLs, and information about how and when you use the Website.
  • Purpose: This data is primarily used for maintaining the security and operation of our Website, as well as for internal analytics and reporting.

C. Data from Cookies and Tracking Technologies

Like many businesses, we may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. This is used to enhance your experience and analyze Website usage. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for legitimate business interests, fulfilling our contractual obligations, and with your consent. We use personal information collected via our Website for various purposes:

  • To Respond to Inquiries: To respond to your product inquiries and service requests.
  • To Send Marketing/Promotional Communications: If you opt-in to receive them. You can opt-out at any time.
  • To Improve Our Website: For internal analytics to improve our content, products, and services.
  • To Fulfill and Manage Orders: To process your transactions and manage orders for our titanium products.

3. Will Your Information Be Shared?

We only share your information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We may process or share your data in the following situations:

  • Legal Obligations: We may disclose your information where legally required to comply with applicable law, governmental requests, court orders, or legal process.
  • Business Partners: We may share data with business partners (e.g., shipping providers, payment processors) to offer you specific services or facilitate order delivery.
  • Vital Interests: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies or suspected illegal activities.

We DO NOT sell or rent your personal information to third parties.

4. How Long Do We Keep Your Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will securely delete or anonymize it.

5. Your Privacy Rights

You have certain rights regarding your personal information, depending on your location and applicable data protection laws (such as GDPR for EEA/UK residents). These rights may include:

  • The Right to Access (request a copy of your data).
  • The Right to Rectification (request correction of inaccurate data).
  • The Right to Erasure (request deletion of your data).
  • The Right to Withdraw Consent (where processing is based on your consent).

To make a request to review, update, or delete your personal information, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

6. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised “Last Updated” date, and the updated version will be effective as soon as it is accessible. We encourage you to review this policy frequently.

7. Contact Us

If you have questions or comments about this policy, or if you wish to exercise any of your privacy rights, please contact us:

Hanye Industry Co., Ltd. Email: sale@hanyemetal.com. Address: 20F, Xi’an Int’l Enterprise Center, Fengcheng 4 Rd, Weiyang Dist, Xi’an City, Shaanxi Province,P,R. China.